Customer Service

For the quickest and easiest way to make changes to your booking log into Manage Booking.

On Manage Booking you will be able to:
  • Add insurance
  • Add optional extras
  • Customer Support
  • Change car
  • Change details or location
  • Cancel booking
  • Change details and location
  • View rental voucher
  • more ...
Search our FAQs for the answer

  • The rental voucher we will send you as part of the booking confirmation contains all documents required at the time of pick-up. In most cases, in order to release the reserved vehicle, you need to bring: • Credit card in the name of the driver. Credit cards accepted for pick-up are MasterCard, Visa, and in some cases, American Express. Please consult your Booking Confirmation for list of accepted Credit Cards. • Driving licence. Please note that only a full licence held for minimum of 1 year with no major endorsements will be accepted. Read more about requirements for driving licence • Booking voucher. This will be sent to you within 48 hours after booking and must be printed out. • Any other forms of identification requested by the car rental agent in their terms and conditions. Details can be found on your rental voucher.

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  • In most cases, the damage refund insurance package covers: • Car hire excess • Accidental damage to windows, tyres, undercarriage, and roof • Loss or damage of rental car key(s) • Loss of personal Possessions. Further information, as well as the exact costs covered, can be found in the Damage Refund Insurance Terms and Conditions at the time of booking. Please note that, regardless of your insurance, the car rental agent will block the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately. In the unfortunate event that the car is damaged during the rental, the agent will retain the deposit in order to cover the cost. If you purchased our insurance product, you will be reimbursed for the excess amount charged by the car rental agent. Make sure you have sufficient funds on your credit card at the time of pick-up to cover the deposit. This deposit, or excess amount, can vary depending on the rental conditions, but will be clearly stated in your rental voucher.

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  • What is the cancellation policy for fully prepaid or part-paid bookings? 1. If you cancel up to 24 hours prior to your pick up, you will be refunded in full. If you cancel less than 24 hours in advance, you'll receive a refund minus €50 for fully prepaid bookings. 2. If your online payment is less than €50, no refund will be made for your car hire booking. 3. If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking. 4. All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking. 5. Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

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Send us an email

Always here to take your call!

(+1) 312 843 5787

International phone number
: 00 44 20 34 68 58 83