Travellers at Manchester Airport will have to a pay a non-refundable £1 charge for using luggage trolleys at any of the hubs’ three terminals in the near future.
Officials at the airport have defended the new charge by insisting it is necessary to cover a £1.3 million investment that helped replace the outdated trolleys.
Customers can use cash or credit to rent the useful transporters that are now installed with a GPS system that helps airport staff ensure that there are always enough trolleys in busy areas, while preventing major unit losses.
The charge has been criticized because trolleys are currently free to use although the lighter, easier to steer units are clearly a stark improvement on the old trolleys that date back to the 1990s.
“Since 2007, we’ve invested over £100m in creating a modern airport by refurbishing our terminals and upgrading our airfield, which is why we are consistently voted the best in the UK by our passengers,” said Julie Armstrong, Manchester Airport’s customer services director.
“It’s also important to get the basics right which is why we are also investing over £1m in new luggage trolleys.
“But we have to acknowledge that to continue making multi-million pound investments in the airport, when the cost of air fares is reducing, means that airports can’t continue to provide services like trolleys for free.”
Armstrong said she understands that charging for trolleys will not be a popular decision, which is the reason that, after consulting consumer groups, passengers are informed of the added charge before they arrive at the airport.
“With around five per cent of passengers using the trolleys at the moment, this method ensures that only the user pays rather than spread the cost across everyone,” Armstrong said.
The new fleet is expected only to make a negligible profit and will primarily help to offset the initial investment, according to an airport spokesperson.
The added charge, though, comes after Manchester Airport began to charge customers £1 for two plastic bags in 2009.
Last Year, Manchester Airport’s operator, Manchester Airports Group generated a profit of £69 million from its network that also includes East Midlands, Humberside and Bournemouth Airports.
Baggage trolleys cost money to rent at a number of British airports including Bristol, Luton and Birmingham.
