Terms and Conditions
IMPORTANT LEGAL NOTICE
CarTrawler may revise this legal notice at any time by updating this posting. You should check the booking engine from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the booking engine.
This legal notice is issued by Etrawler Limited an Irish registered company trading as CarTrawler.
CarTrawler facilitates bookings for vehicle rental services. CarTrawler does not provide any vehicle rental introductory services and does not own or operate any vehicle rental companies. Your contract for vehicle rental will be between you and the rental vehicle provider. The terms and conditions of the rental agreement between you and the rental vehicle provider are available on this booking engine when you select the vehicle type and insert the other relevant information. CarTrawler makes no warranty or representation in relation to any rental vehicle provider or any vehicle rented by any rental vehicle provider. It is the rental vehicle provider’s sole responsibility to provide you with a rental vehicle rented on this booking engine.
Fees and Charges
The credit card/administration charge if any which CarTrawler charges you is non refundable in all circumstances. It is the responsibility of the rental vehicle provider to process your reservation correctly. The accuracy of any quote for renting a vehicle provided by this booking engine and any booking made on this booking engine depends on the details you provide on this booking engine.
While CarTrawler endeavours to ensure that the booking engine is normally available 24 hours a day, CarTrawler shall not be liable if for any reason the booking engine is unavailable at any time or for any period. Access to the booking engine may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond CarTrawler’s control.
In the event of a dispute between CarTrawler and you, our liability to you, if any, is limited to the amount of our introductory service fee you paid when booking the vehicle.
CarTrawler hereby excludes to the fullest extent permitted by law any warranties (whether express or implied), as to the quality, completeness, performance or fitness for a particular purpose of (i) any vehicle booked using this booking engine and (ii) this booking engine and any of its contents, including, but not limited to, any information relating to vehicle rentals contained within this booking engine and the technology supporting and provided on this booking engine. CarTrawler reserves the right to make alterations to the booking engine at any time. The information on this booking engine is updated from time to time. By using this booking engine you acknowledge that the rental details and all other information including, but not limited to, information relating to travel and holidays published on this booking engine may include inaccuracies or typographical errors.
Any booking you make for vehicle rental on this booking engine is made with a rental vehicle provider and not CarTrawler. CarTrawler and this booking engine only facilitate the making of reservations with the rental vehicle provider. CarTrawler is not a party to the contract between you and the rental vehicle provider and has no responsibility or liability (directly or indirect) to any party in respect of the terms of your contract with the rental vehicle provider or any problems arising with the vehicle rented pursuant to that contract or any other problems between you and the rental vehicle provider. On making a booking for a vehicle rental on this booking engine you are bound by and deemed to have accepted the terms and conditions of the relevant rental vehicle provider.
EXCEPT TO THE EXTENT CONTRARY TO LAW NEITHER CARTRAWLER NOR ANY OF OUR DIRECTORS, OWNERS, EMPLOYEES, AFFILIATES, TRAVEL PARTNERS OR OTHER REPRESENTATIVES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT LOSS OR DAMAGES ARISING OUT OF, OR IN CONNECTION WITH YOUR USE OF ANY INFORMATION, PRODUCTS, SERVICES AND/OR THE MATERIALS OFFERED THROUGH THIS BOOKING ENGINE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES, OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES HOWSOEVER ARISING, EVEN IF CARTRAWLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE.
The listing of any travel information or services or link in this booking engine is not and should not be taken as a recommendation from CarTrawler or a warranty or representation that the travel information or services will be of a certain standard or suitable for your purpose. CarTrawler shall in no way be liable to you in the event that the travel information or services are not suitable for your purpose. You should use your own discretion when utilising this information.
NO UNLAWFUL OR PROHIBITED USE
AGE AND RESPONSIBILITY
By using this booking engine you confirm that you are of sufficient legal age to use this booking engine and create binding legal obligations for any liability you may incur as a result of the use of this booking engine. In using this booking engine you understand that you are responsible, financially and otherwise, for all uses of this booking engine by you and those using your login information. CarTrawler recommend you protect your login information.
LINKS TO THIRD PARTY SITES
This booking engine may contain links to resources located on servers or websites operated by parties other than CarTrawler. If you use these links, you leave this booking engine (website). Such hyperlinks are provided for your reference and convenience only. The inclusion of hyperlinks on this booking engine to other websites or servers does not imply any endorsement of the material on such websites or servers (including but not limited to material relating to travel information or services) or any association with their operators. CarTrawler does not control and is not responsible for such websites or the servers or the parties operating such websites or servers and accordingly CarTrawler accepts no responsibility or liability for any material contained on those servers or websites, or the accuracy or legality of information contained on other websites or servers. You will need to use your own discretion when communicating and utilising services from these other websites or servers. If you decide to access any of the third party websites linked to this booking engine (website), you do so entirely at your own risk.
Please read the following conditions which apply to reservations/bookings made by you for vehicle rental through this booking engine.
A. Making a Booking
CarTrawler operates globally, so there are three types of business payment models when making a booking as described below:
You pay a booking deposit at the time of making your booking and the balance is paid to the rental vehicle provider on arrival; or
You pay the entire rental cost of the rental vehicle at the time of making your booking and you only pay for fuel petrol/ diesel and optional extras on arrival; or
You pay nothing at the time of making your booking. CarTrawler will make the reservation on your behalf without receiving any money and you will pay the rental vehicle provider the entire cost of the rental vehicle at the time of your arrival.
The payment model for your booking is dependant upon the location and/or rental vehicle provider used and you will be informed of any up front payment prior to completing your booking. Where applicable you are responsible for paying the balance owing to the rental vehicle provider. At all times you are responsible for payment of any additional services/costs requested by you and you are responsible for any other service charges applied by said rental vehicle provider. You must use a credit card or debit card or PayPal to avail of the introductory service provided by this booking engine. Please note that not all rental vehicle providers will accept debit cards or paypal. On making a booking with your credit, debit card or PayPal through this booking engine, you agree that if the booking is cancelled later than two days after the date the booking was made a €20 cancelling handling/ administration fee will be retained by CarTrawler and will not be refundable. If you need to make any alterations to your booking CarTrawler must receive a communication through CarTrawler Support from you through the booking engine clearly informing CarTrawler of the precise details of such alteration. CarTrawler does not guarantee said alterations can be processed; however every effort will be made to meet with a favourable outcome. Alterations cannot be processed after collection of the vehicle. CarTrawler is unable to offer you a refund if you end your rental early. In the event that you require to extend the rental period after the collection of your rented vehicle (dates not covered by the CarTrawler voucher), you must pay directly to the car rental agency the local rental rates prevailing at that time. On making a booking/reservation it is your responsibility to inform the rental vehicle provider if necessary of any physical or mental condition relevant to vehicle rental. In the event of an accident, there may be insurance implications if you fail to inform the rental vehicle provider of the condition. You will be required to present on collection of your rented vehicle, a full drivers license (UK Licenses two parts) from country of origin, a valid passport and a valid credit card in renters (drivers) name.
In the event of a failure to present the required documents, the car rental agent may refuse the car and no funds paid will be reimbursed to you. If you make a booking but do not collect the vehicle, no funds paid will be reimbursed. Please be advised that in the event of a delayed arrival it is the customer’s responsibility to contact car rental agent. In the event of a flight cancellations or delay, CarTrawler will not be held responsible for the funds paid. The refunds must be claimed from the holiday insurance.
B. Confirmation of Booking
When your booking is confirmed, CarTrawler will issue the booking confirmation on behalf of the rental vehicle provider for each booking, but does not undertake to include charges for additional services or details of the service charge or taxes charged by the rental vehicle provider or additional services requested by you at the collection point. CarTrawler recommends that you thoroughly check the details of the booking e.g. country, location and period of rental. If there are any discrepancies, you should immediately send a communication through our Website engine clearly informing CarTrawler of the exact details of such discrepancy. CarTrawler advises that you read and comply with the rental vehicle provider’s terms and conditions (which are available on this booking engine but may be changed by the rental vehicle provider from time to time) upon which the rental vehicle provider makes the reserved vehicle available to you upon receipt of the booking confirmation. The reservation numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.
If you wish to cancel a booking, the only accepted method is through our CarTrawler Website . Do not cancel your booking with the car rental agent directly as additional fees may apply. In the event of a cancellation notice of which is received by CarTrawler within two (2) days of the car rental booking date all funds will be reimbursed. In the event of a cancellation notice of which is received by CarTrawler outside two (2) days of the car rental booking date all funds except a cancellation handling/ administration fee of € 20. In the event of a cancellation of a booking when the entire rental amount is payable on arrival, there is no fee for a cancellation.
It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. EXCESS COVER INSURANCE through third parties like Mondial.
In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).
CarTrawler makes every effort to ensure that prices quoted at the time a booking is made on this booking engine are accurate in all material respects. Nonetheless CarTrawler reserves the right to amend the price quoted at the time a booking is made in the event of a manifest or patent error in the price quoted. CarTrawler will endeavour to notify the customer as soon as reasonably practicable in the event that a price quoted at the time of booking is incorrect. In the event of a change of price quoted at the time of booking the customer may elect to pay the amended price or alternatively the customer will be entitled to a refund of all sums paid. The foreign exchange rates used by CarTrawler to display prices in the currency chosen by the consumer are updated frequently. Foreign exchanges rates used by your credit card company may vary. CarTrawler cannot be held responsible for any discrepancy between the price displayed by CarTrawler and the amount charged by your credit card company due to the rate of exchange used.
E. Complaints Procedure:
Complaints are accepted in writing only and must be logged to CarTrawler Support and received within 30 days of ompletion (drop-off date of the rental vehicle). Complaints received after this period will not be processed.
NO LIABILITY IN CREDIT CARD OR DEBIT CARD TRANSACTIONS
CarTrawler endeavours to ensure that all credit card and debit card transactions on this booking engine are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this booking engine at any time during or after you make your reservation, conduct your transaction or disclose your card details on this booking engine, CarTrawler shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have. Please note this booking engine is VeriSign secured.
COPYRIGHT, NOTICE AND LIMITED LICENCE
All of the information within this booking engine including but not exclusive to, content, text, graphics, images, trade names, structure, photographs, buttons, artwork, computer code are protected by copyright, various intellectual property laws and laws under law and international treaties and is only available to you for personal purposes. Unless you have received written consent from CarTrawler to the contrary, you may only use the booking engine and its content for personal, non-commercial purposes. You do not have permission to modify copy, distribute, collate, transfer, reproduce or display any of the above for personal or business use. In particular, by proceeding to access this booking engine, you agree:
Not to use the booking engine to make any speculative or false reservation;
Not to use the booking engine to research suppliers or suppliers pricing;
Not to use the name “CarTrawler” or any CarTrawler branding for commercial purposes without obtaining prior written permission from CarTrawler; and
Not to reproduce material from this booking engine (Website’s) for commercial purposes.
This booking engine is made available to users as it is and CarTrawler makes no warranties or representations that (i) this booking engine or the technology (servers etc.) making it available and supporting it will be without fault or defects or (ii) the information posted on this booking engine is free from infection by viruses or anything else with contaminating or destructive properties. CarTrawler accepts no liability for any infection or effects from harmful applications such as, but not limited to, viruses, Trojans, tampering, fraud or theft, error, technical failure, omissions, delay, unauthorised access or any event which corrupts the acceptable administration, communication and integrity of this booking engine.
HEADINGS AND CARTRAWLER
GENERAL TERMS AND CONDITIONS
This legal notice is issued by Etrawler, the full owner of this website (“we”, “us” or “ours). We are committed to protecting and respecting your privacy and appreciate the importance of responsible use of personal data collected on this website. We take great care with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes in accordance with applicable law.
This policy (together with our booking engine terms and conditions of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide by filling in forms on our site (“our site”). This includes information provided at the time of registering to use our site, completing a vehicle rental booking form or query form, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .ie and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Bookings: When you make a booking of vehicle rental on our site, we need to use personal information about you and other passengers included in your booking. We request the following information depending on what specific service you require: name, e-mail address, home address, phone number, gender, date of birth, city and country of birth, driving licence number, class of driving licence, passport number and type and country of issue on passport, flight number. Sensitive information such as health, medical, dietary, mobility and religious requirements may also be required. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (customs and immigration), security, and credit checking organisations and otherwise as permitted or required by law.
Secure Transactions: All requests and credit card confirmations sent to us pass directly through our secure server to protect your information. Any payment transactions will be encrypted using SSL technology. To check that your browser is using the secure server, ensure that a small padlock icon on the lower part of your browser window is visible. When it is in the “locked” position, it means that your transaction is secure. These security features are only activated for pages where you can view and submit your request or confirm your quote by providing your credit card number.
WHERE WE STORE YOUR PERSONAL DATA
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you to do their jobs. We have physical, electronic and procedural safeguards in place that protect personal information about you.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To facilitate vehicle rental bookings by disclosing your personal data to a vehicle rental provider when you book a vehicle rental with a provider using this website.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information and marketing surveys about goods and services similar to those which were the subject of a previous sale to you.
If you do not want us to use your data in this way, you should express this in your marketing preferences at the time that we collect this data from you, or if you wish to be subsequently removed from our list you may, at any time, notify us by clicking on the “unsubscribe” link at the bottom of each email communication you receive from us.
DISCLOSURE OF YOUR INFORMATION
We will only disclose data in a way compatible with the purposes for which it was obtained. We may disclose your personal information to our agents, service providers, professional advisers and any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may also disclose your personal information to third parties:
In the event that we are involved in the sale or acquisition of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets and their agents and professional advisers.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our booking engine terms and conditions of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Save as provided herein we do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested.
You have the right to ask us not to process your personal data for marketing purposes. We will inform you if we would like to use your data for such purposes or if we would like to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by indicating through your marketing preferences on the booking form that you do not wish to receive marketing emails or by subsequently unsubscribing to any such marketing emails by clicking on the unsubscribe link at the bottom of all email communications. You can also exercise the right at any time by contacting us at:
Dundrum Business Park
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
You have a right, subject to certain exemptions, to receive a copy of any data, which personally identifies you, held by us. We may charge you an administration fee to cover the cost of carrying out your request. You should write to Etrawler, Classon House, Dundrum Business Park, Dundrum, Dublin 14, Ireland marked “Data Access Request”. You should include adequate information to identify yourself and, such other relevant information that you may have that will reasonably assist us in fulfilling your request.
You also have a right to have inaccuracies in the personal data we hold about you corrected. If you discover that we hold inaccurate personal information about you, you may instruct us to correct that information. Your instruction should be in writing to the address set out above.
It is prohibited to use any device, software or routine, directly or indirectly to interfere or attempt to interfere with the proper working of this website or any activity in operation on this website, or to place any undue load or stress upon our systems. We monitor access to the site for data scrapers and automated access of information and we will block processed engaging in these activities.
Dundrum Business Park